Services

  • [+] phone support / troubleshootingclick for more info »

    Do you have a weird problem that no-one seems to be able to answer?

    Is your email popping up with weird warning messages?

    Or do you just have a technology bug-bear you want to get off your chest? We're here to help!

    We can help you to isolate the problem, and if it's an issue that requires a specialist, we'll find one and liaise with them to get the job done. That's right, we do more than just fob you off; we work with you until the job is finished. We will manage the job for you: we will be your IT middle man.

    Once we have identified the parameters of the problem, we will analyse it and contact the specialist professionals needed to fix it. We will liaise with them, providing the troubleshooting and diagnostic information we have already prepared, making their job quicker and easier (and cheaper for you). We will then work with them until the problem is fixed to your satisfaction.

    This saves you needing to understand every little detail. You can rest easy, knowing we'll get the problem fixed with minimal fuss and effort on your part. We take delight in helping solve your questions and problems.

  • [+] corporate/business helpdeskclick for more info »

    Could your business benefit from having it's own corporate helpdesk?

    Do you want to work with someone who knows your software inside and out?

    Or do you just want to minimise time spent troubleshooting day to day issues and get your staff back on track?

    We can help you to support your staff, over the phone and remotely, if it's an issue that requires a specialist, we'll find one (or work with yours) and liaise with them to get the job done. That's right, we do more than just fob you off; we work with you until the job is finished. We will manage the job for you: we will be your IT middle man.

    Regardless of whether your staff have small office based problems or your internal technician just needs some extra support to analyse and fix your IT problems you can be sure we will liaise with them, providing the troubleshooting and diagnostic information we have already prepared, making their job quicker and easier (and cheaper for you). We will then work with them until the problem is fixed to your satisfaction.

    This saves you needing to understand every little detail. You can rest easy, knowing we'll get the problem fixed with minimal fuss and effort on your part. We take delight in helping solve your questions and problems.

  • [+] technology adviceclick for more info »

    Have you wondered why two seemingly identical pieces of technology can be hundreds of dollars different in price?

    Do you want a new computer, but don't know what features you need (and more importantly what features you don't)?

    That's what we're here for. Ask us, because chances are we not only know the answers, but we've likely been faced with the same challenges many times before.

  • [+]setting up emailclick for more info »

    Have you just joined up with your new ISP or web host, and they expect you to set up your own email addresses? This can be very intimidating for the uninitiated and that’s where we can help.

    We can either walk you through the process over the phone, or if you'd prefer, we will visit you on site to set up your email account/s. We can also help configure Outlook rules to move your mail to the right folders, including removing spam from your mailbox. If you have a mobile phone capable of receiving emails we can even help you configure that too!

  • [+]setting up internetclick for more info »

    Like setting up an email address, getting connected to a new ISP can be a challenging proposition if you haven’t done it before and have no one to help you.

    We can work with you, either by phone or at your home / office, to make the necessary set-up changes required, to get you up and running with your new provider with a minimum of fuss.

  • [+]connecting and using a printerclick for more info »

    Printers are amazing devices that have evolved hugely over the last decade. Now every home has access to high quality printing at very reasonable prices, and a large number of printers offer so much more. They can incorporate scanners, faxes and even links to your digital camera for photo printing.

    If you're not getting the most out of your printer, or it's time to invest in a new one and you’re not sure which one would best suit your needs, contact us and we'll help guide you in the right direction.

  • [+]connecting and using your scannerclick for more info »

    Scanners were once the domain of big business; today, they are tools that everyone has access to, often for as little as under $100.

    Owning a scanner is one thing, but knowing how to get the most out of it is another story. We can help you connect, configure and use your scanner, including tips on how to use it to fax messages via the internet.

  • [+]understanding and using VoIPclick for more info »

    VoIP is the buzz word on everyone's lips, but do you know what it means? Voice over Internet Protocol (VoIP) allows you to make and receive telephone calls using your computer and internet connection. The benefit to you is greatly reduced call costs (you can even get free calls with lots of services!), but getting set up can take the patience of a saint. Let one of our team explain it to you in plain English: you could start using VoIP today.

  • [+]anti-virus, anti-spyware and anti-spamclick for more info »

    With over 50,000 virus variations known, not to mention many times more spy and spam threats facing you every time you log on to the internet, it's no wonder people can be caught out. If you don't understand the risks and would like them explained to you, or if you'd like help removing an infection, call us and we'll help keep you safe.

  • [+]installing or updating softwareclick for more info »

    Keeping your software up to date can help resolve bugs, introduce new features and make your computer more secure. If this seems like a daunting task for you, call us and we can show you how to do it quickly and easily. We can even perform the updates for you.

  • [+]setting up your new computerclick for more info »

    So you've just bought your new PC, but instead of surfing the web or downloading photos, you're looking at boxes and cables and don't know where to start? Don't let this stress you out. Call us and we'll come to you and get your machine up and running in no time.

  • [+]chat and messaging servicesclick for more info »

    Do your friends talk about MSN Messenger or ICQ, but you've got no idea how to get started? What about forums and chat rooms? There are millions of other people online who share their interests and want to swap stories: you just need to know how to get started. Contact us today: we can get you up and running or ‘chatting’ in minutes.

  • [+]understanding what you're paying forclick for more info »

    We see so many clients who are paying for services each month that they may not even be using. Don’t waste your money: contact us today. We can review all of your technology related bills, and help you to understand what you are paying for and what you are using. That way you can cancel the services you're not using, saving you money every month.

If there is something else we can help you with phone 1300 48 48 78