Remote Support
Welcome to the Priority Help Desk remote support tool download page. Using this tool we can quickly and easily access your computer in a safe and controlled way to make changes for you, help you configure software or provide tuition with you watching on, without requiring an onsite visit.
Follow the steps below to get up and running:
- Download the Priority Help Desk remote support tool
a. Right click, select Save As…
b. Save the file somewhere handy, like your desktop
- When the file has finished downloading, minimise this browser window
a. Click the "_" icon in the top right of the screen
- Find the file on your desktop and double click it to run
- You’ll now be seeing the start-up screen, ready to select the Priority Help Desk remote support server
- Phone us on 1300 739 263 and we’ll begin the session together
What makes this so safe?
- The Priority Help Desk remote support tool only allows you to connect to us, and only when you choose.
- Once we finish working together, it uninstalls itself on the spot so no-one else can use the tool as a way to access your computer.
- At no stage can anyone log on to your computer – you can log on to Priority Help Desk remote support server, but you have to choose to connect to us.
- You can end a session any time by exiting the remote support tool.
- Once we finish a session, there is no way to restart it without you re-running the remote support tool.
