Software and Services Covered by the Service Desk

Desktop Operating Systems

 

Office Suites

  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Vista

 

  • Microsoft Office 2000/XP/2003/2007 (*includes Word, Excel, Powerpoint, Access)

 

 

 

Email Clients

 

Browsers

  • Microsoft Outlook 2000/XP/2003/2007
  • Microsoft Outlook Express

 

  • Internet Explorer 6 and above
  • Mozilla Firefox
  • Google Chrome

 

 

 

Common Applications including, but not limited to

 

PC and Network

  • Adobe Acrobat Reader 6 and up
  • Microsoft Visio 2000/XP/2003/2007
  • Skype
  • Symantec, Trend Micro, Avast, AVG, Nod32 Antivirus Suites
  • Winrar/WinZip applications
  • MYOB and Quickbooks applications

 

  • Network connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues

 

 

 

Synchronization of handheld devices including, but not limited to

 

Terminal Services

  • Windows Mobile
  • Blackberry

 

  • Printer setup and troubleshooting
  • Logon and Logoff issues
  • Administration of users / remote support

 

 

 

Administrative Tasks

 

Data Backup and Restore

  • Create user accounts and groups
  • Create mailboxes and distribution lists
  • Reset passwords
  • Unlock domain accounts
  • File/Folder permissions

 

  • Veritas Backup Exec 8.0 and up
  • Symantec Backup Exec System Recovery
  • NT Backup
  • Backup Assist

 

 

 


Third Party Software

All third party software will be supported on a best effort basis.

Outside the scope of the Service Desk

The Service Desk will not be able support the following items including, but not limited to:

  • PC setups and configurations
  • Software installations
  • Handheld device setup and configuration
  • Hardware related issues
    • PC failure
    • Hard drive failure
    • Memory failure
    • Power supply failure
    • Printer failure
    • Mouse failure
    • Keyboard failure
    • Monitor failure
  • ISP outage (e.g. Telstra, Optus, Internode, Westnet, etc.)

In these events we will refer you to a specialist IT company who can assist you onsite, or in store, and is available in your area.

for more information.